BASIC PURPOSE AND PRINCIPLE RESPONSIBILITIES

Reporting to the National Sales Administration Manager follows established procedures and performs a series of clerical tasks. Coordinates functions associated with the receipt, data entry, and processing of sales orders to ensure expeditious order placement and shipment.

Major Duties:

• Receives sales order by phone and mail, including quantity, shipping address, and special routing details, and clarifies product specifications and delivery.
• Places sales order, using computer terminal, and quotes prices to customers if requested.
• Processes all return authorizations and orders related to RA’s (replacement orders).
• Maintains contacts with customers to resolve shipment or carrier problems, order discrepancies.
• Advise Inside Sales Representatives and Regional Sales Managers when product shortages occur to assist in resolving customer concerns.
• Responsible for maintaining all filing required to assist with order tracking.

Knowledge and Skills:

• High school diploma/G.E.D. or 4 years work experience in directly related work environment.
• Requires 1-2 years of clerical and customer service work experience.
• Possess the skill to operate personal & mainframe computers and related office equipment.
• 1 year in a customer service work environment and possess effective customer relations skills and be able to expeditiously resolve problems associated with customer orders.

Working Relationships:

Reports to National Sales Administration Manager, daily interaction with Regional Managers, Representative Firms, Credit, Warehouse, Parts, Dealers, Customers and Communications personnel, to resolve customer problems

Problem Solving and Descision Making:

Resolves order discrepancies to meet customer requirements. Coordinates shipment of orders.

Working Conditions:

Works in a general office environment. Duties and responsibilities performed normally do not require special physical requirements. Bending for filing is occasionally required. High carpal and digit activity, eye exposure to CRT.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, or portray the specific duties of any one incumbent. Not included are duties and responsibilities common to all supervisory positions including performance review, training, preparation of staff reports, EEO/AA responsibilities, scheduling and so forth.

Principle Responsibilities and Job Functions:

Reporting to the System Administration Manager, is responsible to ensure that desktop PCs, laptop PCs, and printers are properly installed, configured and maintained, and that users are properly trained in their operation. This then increases productivity and reduces downtime.

Major Duties:

1. Deploys and configures new desktop and laptop PCs, including operating systems, utilities, monitoring tools, application software, and printing.
2. Answers PC/Network Help Desk calls, providing assistance to users when possible, and if necessary, collecting information for escalating user issues to other IT staff.
3. Troubleshoots and resolves problems with PC hardware, operating systems, application software, printers, and peripherals.
4. Plans and implements new/upgraded hardware and software roll outs, or other projects as assigned by manager.
5. Performs repairs and upgrades, including hard disk swaps, RAM upgrades and expansion card installs.
6. Trains users in proper use of PC and network resources, including home directories, backups, email, shared directories, printing, security policies, and changing passwords.
7. Installs, configures and tests network printers and print servers.
8. Maintains user accounts, including creation, deletion, security modifications, and email; following established procedures and documentation.
9. Deals with approved vendors in making IT purchases, negotiating with them as necessary.
10. Documents desktop hardware, software, and printing configurations.
11. Maintains and controls asset and inventory of all IT equipment.
12. Periodic travel to support remote business including, but not limited to, remote offices, tradeshows, and 3rd party partners.
13. Assists System Administrators when required.
14. Performs special projects assigned by IT Manager.

Knowledge and Skills:

1. College degree and 2 years desktop support experience in an office environment, or a 2 year IT Degree and 1 year desktop support experience in an office environment.
2. Excellent verbal and written communication skills.
3. Excellent interpersonal skills.
4. Critical thinking and problem solving skills.
5. Ability to work independently as well as part of a team.

Working Relationships:

Reports to System Administrator Manager, performs delegated tasks from IT Manager and Systems Administrators. Forwards issues to Systems Administrators and Programmers as necessary. Provides assistance to all network and PC users.

Problem Solving and Descision Making:

Diagnoses PC and network problems, finding solutions or escalating issues to the Systems Administrators or Programmers, as required. Exercises judgment in determining cause of problems and providing reasonable solutions.

Working Conditions:

Works in a general office environment. Duties and responsibilities performed normally include physical requirements including sitting, standing, walking, bending, crouching, kneeling, pushing, pulling, repetitive use of hands, grasping and fine dexterity. Required to lift and move PC hardware weighing up to 75 pounds.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, or portray the specific duties of any one incumbent. Not included are duties and responsibilities common to all supervisory positions including performance review, training, preparation of staff reports, EEO/AA responsibilities, scheduling and so forth.

Basic Purpose and Principle Responsibilities:

Reporting to the Communications Technical Support Manager, will provide technical information and diagnostic support with respect to the repair and maintenance of Kenwood Land Mobile products.

Major Duties:

1. Provide Technical Support to end users, dealers, service centers, manufacturers sales representatives, sales staff, Order Desk and Tuning personnel. Technical Support consists of:
   • Explanation of product features, functions and specifications found in brochures, manuals and help screens.
   • Explanation of product programming, variations of programming to meet end user custom requirements, and troubleshooting programming data file problems. Variations of programming and troubleshooting are self taught based on experience with the product and the software.
   • Explanation of product configurations based on labor instructions and manuals.
   • Explanation of product compatibility with other manufacturer’s products such as our transceiver and someone else’s repeater and controller. This knowledge comes from hands on experience.
   • Troubleshooting our product to component level using test equipment. Also explaining trouble shooting techniques to service personnel as they call for help with difficult repairs. Troubleshooting techniques and knowledge are based on circuit theory courses and hands on experience.
   • Troubleshoot entire systems for issues such as RF interference caused by improper installation or cabling and interference caused by inherent frequency combinations. This knowledge comes from circuit theory courses and hands on experience.
2. Duplicate and report potential quality issues with Kenwood communications products.
   • Based on customer complaint, determine if a potential quality issue needs to be addressed.
   • Access failure analysis information and check database for tendencies with other customers. Collect all information required to duplicate the quality issue.
   • Using the product and test equipment duplicate the problem or using statistics, provide evidence of a potential quality issue.
   • Create and issue a Quality Report to the Manager of the Department.
   • Test potential solutions offered from Communications QA in Japan. Determine if the solution works for the customer, works for most customers, and does not create additional and sometimes hidden issues with the product.
3. Travel to trade shows, travel to dealer locations to administer training (part time) and travel to dealer and customer locations for troubleshooting purposes.
   • Technically represent Kenwood at trade shows. Provide answers to questions related to features, functions, specifications, and compatibility.
   • When the training schedule is too full, assist trainers by traveling to dealer and end user locations to present product information in the form of a PowerPoint presentation.
   • Work with end users and dealers to collect data, duplicate issues, and correct issues related to our product and entire system.
4. Continually study new technologies in order to maintain a professional level of education on today’s products.

Knowledge and Skills:

• AA degree in electronics or 4 years of technical experience will be accepted in lieu of education.
• 4 years of knowledge in circuit theory and troubleshooting techniques.
• In-depth technical knowledge of Kenwood and competitor products.
• Analytical skills to troubleshoot, test and repair as well as to determine when potential quality issues may be present in Kenwood products.
• Knowledge of EIA/TIA measurement standards and Military Standards for driven rain and vibration procedures.
• Knowledge of basic IP configurations.
• Experience with RF test equipment and soldering equipment.
• Hand skills to use soldering equipment and common hand tools such as tweezers, screwdrivers, and needle nose pliers.
• Customer relations experience and skills.

Working Relationships:

Reports to Communications Tech Support Manager with daily interaction with dealer accounts, self-servicing end users and manufacturer’s sales representatives. Interacts moderately with repair depots, Sales, Order Desk, and Tuning personnel.

Problem Solving and Descision Making:

• Corrects end user and dealer misinterpretations of product features, functions, and specifications.
• Decides when product is working, is broken and in need of repair, or contains a potential quality issue that requires factory correction.
• Handles end user and dealer disputes related to warranty and repair.
• Handles end user and dealer complaints related to Order Desk and Tuning Department mistakes or misinformation.
• Intervenes between repair depots and dealers to authorize special repairs or unique requests.

Working Conditions:

Works in general maintenance environment. Some travel by air and automobile.

Duties and responsibilities performed normally require physical requirements including exposure to dirt, fumes and noise. Work may require a considerable amount of bending, stooping, squatting, and lifting of materials up to 70 pounds. EEO/AA.

Basic Purpose and Principle Responsibilities:

Reporting to Senior R&D Engineer-Software Development and R&D Manager, responsible for writing and modifying existing code for embedded controllers. Handle major and minor software projects from inception to completion as recommended by Product Manager or Yokohama Engineering as directed by the Senior R&D Engineer and R&D Manager.

Major Duties:

• Create and/or modify radio embedded firmware and programming software.
• Customize Kenwood firmware and software to provide new features and functionality for dealers and end-users.
• Work with other R & D staff as required and coordinate with other engineering groups within the organization.
• Recommend product software improvements; participate with new product investigation team tours as requested.
• Investigate new technologies which will benefit the Communications Sector.

Knowledge and Skills:

• Degree BSCS or BSEE preferred or 8 years of directly related equivalent experience.
• Preferred knowledge: Industry experience writing specific applications in Assembly and C++ for embedded microprocessors. Must write for economy & stability with strong documentation skills.
• Windows programming experience; C++, Visual C, C#, Java, Python.
• Embedded Linux experience preferred.
• Land Mobile Radio experience preferred.
• DSP experience preferred.
• Language: English, Spanish & Japanese desirable.

Working Relationships:

Reports to the Senior R&D Engineer –Software Development and R&D Manager. This position interfaces with department managers and personnel in the Communications Sector, Systems Group, KUSA and JVC Kenwood Corporation. Works with Japan Engineering or through the local liaison.

Problem Solving and Decision Making:

Must be detailed oriented with the ability to professionally relate technical information to technical and non-technical personnel. Ability to recognize and solve software and firmware issues brought by parts, technical support, and customers.

Working Conditions:

• Works in general office environment, R & D lab and in the field.
• Duties and responsibilities performed normally do not include special physical requirements.
• Some exposure to CRT and some lifting/bending (file work) required.
• Travel when needed, domestic and overseas.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Not included are duties and responsibilities common to all positions. EEO/AA.

Basic Purpose and Principle Responsibilities:

Reporting to the Sales and Marketing Director for the BRS Group, will be responsible to direct the sales functions of the business radio products group for the Communications Sector through assigned Distributors and Key accounts in the U.S.A. market. Lead the Distributors major new account development dominantly in the Mid-West and North East U.S. Maintain direct personal relationship with key accounts.

Major Duties:

• Recommend and execute plans to build sales of BRS ProTalk^@reg; products.
• Develop sales with and through MPD vertical market channels, Grainger and other key accounts as required.
• Coordinate and direct Grainger’s sales growth and training while establishing personal relationships with Grainger key sales personnel through “buddy calls” and Grainger key accounts.
• Hold regularly scheduled training meetings.
• Direct and monitor the sales activities of the field MPD sales organizations.
• Interface with BRS Director of Sales to develop new major account acquisition.
• Provide competitive information to Director of BRS Sales and product management.
• Attend trade shows and events to support sales.

Knowledge and Skills:

• College Degree or five years of experience in a sales management role, working directly with manufacturer reps and/or distributors accepted in lieu of education.
• Five or more years’ experience in managing field sales/training/detailing teams and sales with major national accounts.
• Five or more years of experience in a work related environment to gain the understanding of the manufacturer and vertical market product distribution structure and possess strong analytical skills.
• Ability to devise strategies from market analysis that improve BRS sales and market share.
• Five or more years’ experience in sales management industry sales with communications knowledge and experience a plus.
• Five or more years’ experience in sales management industry sales with communications knowledge and experience a plus.

Working Relationships:

Reports to Director of BRS Sales and Marketing. Interacts with product management, engineering and marketing communications teams. Interacts frequently with related sales teams in LMR and AMR groups.

Problem Solving and Decision Making:

Ability to review and recommend sales, marketing and promotional strategies and to direct projects to implement dedicated strategies.

Working Conditions:

• Works in a general office or remote office environment located in the Mid-West.
• Duties and responsibilities performed do not include special physical requirements other than sitting, standing, walking and repetitive use of hands and exposure to CRT and 50%+ travel.
• Travel via automobile and air travel both domestic and international.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. EEO/AA

Basic Purpose and Principle Responsibility

Reporting to the Website Manager, will be responsible for general management of web server, as well as the conception, design, development, documentation, and implementation of Internet based applications to support business operations.

Major Duties:

• Plan, design, develop and provide direction in the development of Web/Internet based user interface applications.
• Responsible for creating computer-based, Web-based layout, graphics, animation, video, sound and/or content for use in presentations, Web sites, CDs, DVDs, emails and other electronic media.
• Design Web interfaces, layout design and concept, selects and secures appropriate illustrative materials to be used.
• Maintain and update Web sites, ensure consistency, accuracy and compliance with required standards.
• Work independently to meet priorities by ensuring production, quality assurance, and distribution of assigned products and by anticipating and resolving problems.
• Interact with executive, management, sales and marketing groups in the design and development of web interfaces.
• Ensure Web/Internet interfaces are fully tested prior to operational implementation.
• Ensure established release timelines are met in a timely manner.
• Communicates changes and enhancements to systems clearly and thoroughly, both in written as well as oral reports to Website Manager.

Knowledge and Skills:

• Bachelors Degree or 4 - 6 years experience in Information Technology field accepted in lieu of education.
• Knowledge and understanding of C# in ASP.NET, Visual Studio, HTML, CSS, JavaScript, SQL Server Database Design & Programming, PHP, MS Silverlight
• Knowledge and understanding in AJAX, DotNetNuke, JAVA and Business software development, testing and also experience creating and using Web Services.

Working Relationships

• Reports to Website Manager with daily interaction between user departments to determine system requirements and review programs. Interacts with other IT personnel to coordinate programs.
• Problem Solving and Decision Making
• Self motivated problem solver able to analyze existing systems with little knowledge of previous setup.
• Able to make sound development decisions based on what is best for the company with given user requirements, feasibility, cost, and time to production as factors.
• History of successfully implementing ideas and requirements from both management and users resulting in time and cost savings.
• Takes ownership of projects and regularly meets deadlines and requirements.

Working Conditions

• Works in general office environment.
• Duties and responsibilities performed normally do not include special physical requirements.
• Continuous CRT exposure and some lifting/bending required.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Not included are duties and responsibilities common to all positions. EEO/AA

Job Description

Responsible for development and sales performance of assigned products, markets and territories either directly to end user target markets or along with established sales channel (dealers & representatives). Establish plans and strategies to expand the customer base in the marketing area and contribute to the development of training and educational programs for end users, dealers and manufacturer’s representatives.

Major Duties:

• Provide daily inside and on-site sales to customers, using the consultative sales strategy, including developing business plan and sales strategy for the market that ensures attainment of goals.
• Conduct direct sales activities including but not limited to, telemarketing, cold calling, and participation in professional networking and trade organizations.
• Conduct on-site visits of Kenwood dealer organizations to develop partner relationships, determine competitive sales activity review status of current sales to identify and resolve issues, and to ensure sales and marketing goals are achieved.
• Respond to Request for Quotation (RFQ’s) & Request for Information (RFI’s).
• Acquire in-depth knowledge of applicable markets and product lines.
• Develop and coordinate sales training and promotional activity to enhance the sale of Kenwood products including trade show preparation and attendance.
• Provide monthly forecast, monthly activity report, and customer sales reports as required.
• Create and configure user mailboxes, distribution lists, and custom recipients.
• Adhere to company policy, procedure, and business ethics.

Knowledge and Skills:

• Must have minimum 2 year college degree, Bachelor’s preferred. Directly related, equivalent experience plus five years experience in a technical sales and marketing with an electronics manufacturer and/or as a manufacturer representative or a dealer accepted in lieu of college degree. Experience with public safety/service/works systems preferred.
• 4 years experience in dealer sales management techniques and sales strategies.
• Requires confidence and experience in a customer facing role, preferably using business-to-business consultative selling with professional organizations.
• Possess knowledge of the assigned product group, the dynamics of the regional environment, and be able to gain an understanding of the Company overall sales direction.
• Excellent presentation, communication, persuasive, negotiating skills, both written and verbal required. Must be enthusiastic, outgoing, thorough, and detail-oriented with exceptional customer service skills.

Working Relationships
Interact with Company departments such as administration, finance, warehouse, R & D, LMR regional managers, marketing, and service. Communicate and foster existing relationships with manufacturer representatives, after market vendors, and dealers. Maintain contact with clients to ensure a high level of satisfaction.

Problem Solving and Decision Making:
Deal with challenges in a positive and forward approach. Make decisions and set expectations that are in the best interest of the Company. Mitigate customer satisfaction issues utilizing a variety of Company resources as required.

Working Conditions:

• Work in a home office environment.
• Duties and responsibilities performed do not include special physical requirements.
• Extensive automobile and air travel.

Equipment and Material Used:

• Basic computer skills such as word processing and spreadsheets.
• Use of office equipment such as copiers, printers, and fax machines.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. Not included are duties and responsibilities common to all positions including performance review, training, preparation of staff reports, EEO/AA responsibilities, scheduling and so forth.

Job Description

Reporting to the Sr. Systems Engineer for Kenwood USA Corporation’s Communications Sector, Systems Division. Liaison between field sales, production and engineering teams; work with field sales to develop the customer’s specifications and the winning technical system designs.  Develop technical and system design strategies to differentiate from the competition.

Major Duties:

• Attend pre-bid meetings to understand end user requirements.
• Attend post-bid meetings to support system design.
• Develop and present pre-sale technical material to support the sales team.
• Produce technical narratives to support proposals and bid specifications.
• Develop system diagrams and propagation studies.
• Collaborate with end users regarding features and proper system configuration.
• Recommend sub-contractors based on the Scope of Work as required to support proposals.
• Develop the equipment list based on the proposed system design.
• Manage project equipment deliverables.
• Assist in the development of system cutover plans for the transition from legacy systems.
• Maintain an extended on site presence and assume a leadership role during the critical phases of equipment deployment and cutover.
• Assist in the assembly of system components.
• Assist in the development of training material and training of the customer, subcontractors, and end users.
• Assist in the development of Factory Acceptance Test plans and participate in the completion of the test, and development of System Acceptance Test plans, and participate in the execution of the test plan.
• Program and test radios, controllers, power supplies, switches, routers and other equipment as assigned.
• Work from drawings, prototypes, verbal instructions and supervised guidance.
• Ensure only the highest quality and neatness in all assembly, fabrication and electronic tasks.
• Maintain a clean, safe working environment with professional appearance.
• Safely and efficiently operate hand tools and power tools such as electric drills and screw guns, circular saws, drill presses and similar tools or machinery in the normal day-to-day course of activities and all electronic test equipment such as communication service monitors, Volt-Ohm Meters, Watt Meters, SINAD meters, spectrum analyzers, oscilloscopes, signal generators, pulse generators, power supplies, test adaptors, computers and related equipment in the normal day-to-day course of activities.
• Comply with all safety rules and regulations as established by industry standards, FCC, ANSI, OSHA and Kenwood USA, or all special rules and regulations as applicable to individual projects or jobsites. 
• Immediately notify supervisor of any unsafe or potentially unsafe conditions, activities or situations; immediately stop work rather than risk personal health, safety or damage to equipment.
• Perform all other duties as needed, assigned by supervisors, and as required to enhance and further the activities and goals of the company. 
  Significant domestic travel and occasional international travel are required for this position.This position requires significant overtime.

Knowledge and Skills:

• 5 years LMR system experience, current knowledge of RF communications products & solutions with infrastructure-level experience in mobile radio networks.
• This position requires a valid Georgia driver’s license and a valid US passport.
• This position requires a high school diploma or certificate of equivalency (GED) and an accredited ASEE or ASEET or its technical training and experience equivalent.
• This position requires an FCC General Radio Telephone Operator License or equivalent NABER, NARTE, APCO or ISCET certification.
• 5 years experience and possess advanced knowledge of computers and their proper operation using company-provided applications such as Microsoft Office and AutoCAD as well as programming and communication utility software.
• 5 years of hands-on experience with mobile radio equipment.
• Hands-on experience with microwave and mux equipment.
• Strong problem solving skills and strong written and verbal communication skills.

Working Conditions:

• Works in a general office and light industrial assembly environment.
• Travel is required for business meetings, trade shows, customer visits and system installations.
• Duties and responsibilities performed do not include special physical requirements.
• Regular use and exposure to computer and electronic test equipment

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. EEO/AA

Job Description

Design RF systems; work with field sales to develop the customer’s specifications and winning technical system design. Develop technical and system design strategies to differentiate from the competition.

Major Duties

• Attend pre-bid meetings to understand end user requirements. Attend post bid meetings to support system design.
• Develop preliminary system design concepts
• Write technical system description and diagrams.
• Support the bid development process by providing point to point responses request for proposals.
• Identify sub-contractors and develop statements of work to support proposals.
• Project management
• Assist in the assembly of the system components
• Assist in training
• Assist in factory testing and participate in System Acceptance Testing
• Program and test radios, controllers, power supplies, power distribution panels and other equipment as assigned.
• Work from drawings, prototypes, verbal instructions and/or supervised guidance.
• Ensure only the highest quality and neatness in all assembly, fabrication and electronic tasks. Maintain a clean, safe working environment with professional appearance.
• Safely and efficiently operate electronic test equipment such as communication service monitors, Volt-Ohm Meters, Watt Meters, SINAD meters, spectrum analyzers, oscilloscopes, signal generators, pulse generators, power supplies, test adaptors and related equipment in the normal day-to-day course of activities.
• Comply with all safety rules and regulations as established by industry standards, FCC, ANSI, OSHA and Kenwood USA, or all special rules and regulations as applicable to individual projects or jobsites. Immediately notify supervisor of any unsafe or potentially unsafe conditions, activities or situations; immediately stop work rather than risk personal health, safety or damage to equipment.
• Perform all other duties as needed, assigned by supervisors, and as required to enhance and further the activities and goals of the company. Domestic travel, international travel and overtime are required for this position.

Knowledge and Skills:

• This position requires a minimum of a two year accredited ASEE or ASET degree or its technical training and experience equivalent, general class FCC license preferred.
• 3-5 years System design experience; knowledge of RF communications products, solutions, with systems experience in mobile radio networks. Extensive hands on experience and strong problem solving skills. Strong written and verbal communications skills.
• This position requires a valid driver’s license, and a valid US passport.
• This position requires advanced knowledge of computers and their proper operation using company-provided applications such as Microsoft Office, and Visio as well as programming software and communication utility software.

Problem Solving and Decision Making
Deal with challenges with a positive and forward approach. Make decisions and set expectations that are in the best interest of the company. Mitigate customer satisfaction issues utilizing a variety of company resources as required

Working Relationships
Reporting to the Senior Systems Engineer, will interact with Company departments such as administration, finance, and collaborate with R & D, LMR regional managers, marketing, and service. Communicate and foster existing relationships with manufacturer representatives, after market vendors, and dealers. Maintain contact with clients to ensure a high level of satisfaction.

Working Conditions:

• Works in a general office and light assembly environment.
• Travel required for business meetings, trade shows, customer visits and system installation sites.
• Duties and responsibilities performed do not include special physical requirements. Regular use and exposure to computer and electronic test equipment.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent. EEO/AA